Welcome to GolfSportsUSA’s FAQ section! As passionate golfers ourselves, we’ve compiled answers to the most common questions about our premium golf equipment, fast worldwide delivery, and exceptional customer service. If you don’t find what you’re looking for, our Denver-based team is always ready to help at [email protected].
About GolfSportsUSA
What makes GolfSportsUSA different from other golf retailers?
We combine tournament-ready equipment with fast, reliable worldwide delivery. As fellow golf enthusiasts, we treat every order like it’s our own gear heading to an important tournament. Our Denver warehouse ensures careful handling, and we offer transparent shipping with premium carriers.
Where is GolfSportsUSA located?
Our headquarters and warehouse are located at 2359 McKinley Avenue, Denver, US 80202. We ship worldwide from this location (excluding some remote areas in Asia and other regions).
Product Questions
What types of golf equipment do you sell?
We offer a complete selection of premium golf equipment including:
- Golf Clubs (Drivers, Irons, Putters, Wedges, Hybrids, Fairway Woods, Complete Sets)
- Golf Bags (Cart Bags, Stand Bags, Travel Bags, Carry Bags)
- Golf Balls
- Apparel for Men, Women, and Juniors
- Shoes
- Accessories
How do I know which clubs are right for my game?
Our product descriptions include detailed specifications about club flex, loft, and player suitability. For personalized recommendations, email our customer team who are all knowledgeable golfers ready to help you make the right choice.
Do you sell left-handed golf clubs?
Yes! Many of our club offerings are available in left-handed versions. Use our website filters or contact us if you can’t find what you need.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to get you your gear fast. If you need to modify or cancel, email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
What are my shipping options?
We offer two reliable shipping methods tailored for golf equipment:
- Standard Shipping (Recommended): $12.95 flat rate via DHL or FedEx. Delivery in 10-15 business days after 1-2 day processing.
- Free Economy Shipping: Free on orders over $50 via EMS. Delivery in 15-25 business days after 1-2 day processing.
How do you package golf clubs for safe shipping?
Every club is professionally packed in protective cases. Complete sets are disassembled for safe transit, and all packages receive our signature attention to detail – just like we’d want for our own tournament gear.
Do you ship internationally?
Yes! We ship worldwide from Denver (excluding some remote areas). All international shipments include proper customs documentation to smooth the process. Note that some regions may have extended delivery times or additional fees.
How can I track my order?
You’ll receive transparent tracking updates at every stage. Tracking information is emailed to you once your order ships, and you can always contact us for the latest status.
What if my delivery is late?
While we work with premium carriers for reliable delivery, occasional delays can happen – especially during peak seasons or due to circumstances beyond our control. If your package is significantly delayed, contact us and we’ll investigate immediately.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Simply contact our Denver-based team at [email protected] to initiate your return. Items must be in original, unused condition with all packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5-7 business days. The timing depends on your payment method and financial institution.
Do you offer exchanges?
Yes! Contact us within 15 days of delivery to arrange an exchange. Availability of alternate sizes or models depends on current stock.
Customer Support
How do I contact customer service?
Our Denver-based golf enthusiasts are ready to help! Email us at [email protected] for the fastest response. We aim to reply to all inquiries within 24 hours.
Do you have a physical store?
Currently we operate exclusively online from our Denver warehouse, allowing us to offer competitive prices and fast worldwide shipping without the overhead of retail locations.
Still have questions? We’re here to help you get the perfect gear for your game. Contact our team today and experience the GolfSportsUSA difference!
Email: [email protected]
Address: 2359 McKinley Avenue, Denver, US 80202