At GolfSportsUSA, we’re committed to your complete satisfaction with our premium golf equipment, just as you’re committed to perfecting your swing. If you’re not entirely happy with your purchase, we’ll make it right.

Quick Facts:

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsibility (original shipping fees non-refundable)
  • Refund Processing: 3-5 business days after we receive your return
  • Non-Returnable Items: Used golf balls, customized clubs, and opened accessory packages

Our Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Within 15 days of receiving your order, email our customer service team at [email protected] with:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear GolfSportsUSA Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason: [Please specify]
Preference: [Refund/Exchange for [Product Name]]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Your Return Authorization

Within 24-48 hours, our Denver-based customer service team will email you:

  • A Return Merchandise Authorization (RMA) number
  • Detailed return instructions
  • Return shipping address (2359 McKinley Avenue, Denver, CO 80202)

Step 3: Package and Ship Your Return

Prepare your return following these guidelines:

  • Include all original packaging, tags, and accessories
  • Securely package items to prevent damage during transit
  • Include a copy of your packing slip or order confirmation
  • Write the RMA number clearly on the outside of the package

Note: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Step 4: Refund or Exchange Processing

For Refunds:

  • Processing begins immediately upon receipt of your return
  • Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Allow 3-5 business days for the refund to appear in your account
  • Original shipping fees are non-refundable

For Exchanges:

  • We’ll ship your replacement item once we receive your return
  • Shipping charges may apply for size/color exchanges
  • For exchanges to higher-value items, you’ll be invoiced for the difference

Non-Returnable Items

To maintain tournament-quality standards, these items cannot be returned:

  • Used golf balls (opened packages or individually used balls)
  • Customized golf clubs (including engraved or specially fitted clubs)
  • Opened accessory packages (gloves, tees, ball markers)
  • Clearance items (marked as final sale)

Damaged or Defective Items

If you receive damaged or defective merchandise:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange for a prepaid return label if needed
  • Expect expedited processing for your replacement

International Returns (Outside U.S.)

For our global customers (excluding Asia and certain remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs fees/duties are non-refundable
  • Allow extra time for international shipping processing
  • Refunds will be issued in USD

Still Have Questions?

Our team of golf enthusiasts is ready to help:

Email: [email protected]
Mail: GolfSportsUSA, 2359 McKinley Avenue, Denver, CO 80202

We aim to respond to all inquiries within 24 hours (excluding weekends and holidays).